Privacy Policy

01. Who this policy is from

This policy explains how the ProKit store ("we", "us") handles personal information collected through prokithelp.com. It covers what we collect, why we collect it, who we share it with, and the choices you have.

We are the data controller for the information described here. If anything in this policy is unclear, or you want to exercise one of the rights set out below, contact us at fanservice2026@outlook.com.

02. Information we collect

We collect information you give us directly, information created automatically when you use the store, and information we receive from the service providers who help us run it.

Information you give us

Name, email address, and delivery address when you place an order.
Payment details, which are handled by our payment providers rather than stored by us.
Any personalisation you enter for a custom jersey, such as a name and number to be printed.
Messages you send us, including order numbers and photographs you attach.
Marketing preferences, if you choose to subscribe.

Information collected automatically

IP address, browser type, device type, and operating system.
Pages you visit, products you view, and how you arrived at the store.
Cookies and similar technologies described in section 05.

Information from service providers

Order and delivery status updates from shipping carriers.
Fraud and payment-risk signals from payment processors.
Aggregated analytics about how the store is used.

03. How we use your information

To process and deliver your order, including passing your delivery details to carriers.
To print custom jerseys with the name and number you supplied.
To answer your questions and handle returns, exchanges and refunds.
To detect and prevent fraud, and to keep the store secure.
To send you order confirmations, dispatch notices and delivery updates.
To send marketing messages where you have opted in — you can unsubscribe at any time.

Where we rely on your consent, you can withdraw it at any time. Where we rely on performing a contract with you, we keep the information for as long as the contract and any related obligations require.

We do not sell personal information. We share it only with service providers who need it to do a specific job for us, and only to the extent that job requires.

Category	What they receive	Why
Payment processors	Payment and billing details	To take payment and handle refunds
Shipping carriers	Name, delivery address, contact details	To deliver your order
Print and production partners	Customisation details	To print custom jerseys
Email and support tools	Name, email address, message content	To send order emails and answer enquiries
Analytics providers	Aggregated usage data	To understand how the store performs
Professional advisers	Records as required	Legal, tax and accounting obligations

The categories of recipient and what they receive.

We may also disclose information where we are legally required to, or where it is necessary to protect our rights or the safety of others.

05. Cookies and tracking

We use cookies and similar technologies to keep your basket working, remember your preferences, measure how the store is used, and understand which marketing brings people to us.

Essential. Needed for the basket, checkout and account functions. The store will not work properly without them.
Analytics. Help us see which pages and products are being used so we can improve them.
Marketing. Used to measure campaigns and, where permitted, to show relevant advertising.

You can control cookies through your browser settings, and blocking them may affect how parts of the store behave.

06. How long we keep information

We keep order records for as long as tax and accounting rules require us to hold them. Support messages are kept only while they are needed to resolve an issue and for a reasonable period afterwards. Marketing preferences are kept until you unsubscribe.

07. Security

We use encryption in transit, access controls and payment processing that keeps card details away from our systems. No method of transmission or storage is completely secure, but we take these measures to protect information under our control.

08. Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to restrict how we use it, to receive it in a portable format, and to object to certain processing. You also have the right to withdraw consent where we rely on it.

To exercise any of these rights, email fanservice2026@outlook.com. We will respond within 24–48 hours and, where a request takes longer to fulfil, we will tell you the timeframe before we begin.

09. Children

This store is aimed at adults and we do not market to children. We do not knowingly collect personal information from a child. If you believe a child has provided us with personal information, contact us and we will delete it.

10. International transfers

We and our service providers may process information in countries other than your own. Where information moves across borders we take steps to make sure it continues to receive an appropriate level of protection.

11. Changes to this policy

We may update this policy as the store changes or the law does. The version published here is the one that applies, and if a change materially affects how we use your information we will make that clear on this page.

12. Contact us

For anything to do with privacy, including requests about your own information, email fanservice2026@outlook.com.

13. We do not sell your personal information

We do not sell personal information, and we do not share it for cross-context behavioural advertising in exchange for money. Where you have asked us not to use information for targeted advertising, we honour that. To make a request, email fanservice2026@outlook.com and tell us what you would like us to stop doing.