Refund Policy
01. What this policy covers
This policy sets out when you can return a jersey, what condition it must be in, how refunds are issued, and what is excluded. The practical, step-by-step version lives on our Returns & Exchanges page.
02. Starting a return
To start a return or exchange, contact us. We will confirm whether the item is eligible, give you a return reference, and tell you the address to post it to. Nothing needs to be sent back until we have confirmed — so please get in touch before you post anything.
03. Condition of returned items
- Items must be unworn, unwashed, unaltered, and free of odours or marks.
- Original tags must still be attached.
- Items must be repackaged so they arrive without damage to the fabric or any print.
- A proof of postage receipt must be retained until the refund is issued.
04. Exclusions
- Customised jerseys printed with a name or number — these are made for you specifically and cannot be resold.
- Items returned without their tags, or that show signs of wear or washing.
- Items returned after we have given you a return reference but which arrive in a condition that does not meet the requirements above.
- Items damaged by misuse, or by a print applied elsewhere.
05. How to return an item
- Email fanservice2026@outlook.com with your order number and the item you want to return, and tell us whether you want a refund or an exchange.
- We confirm eligibility and send you a return reference and posting address.
- Post the item back within 7–21 business days and keep your proof of postage.
- Once it arrives and passes inspection, we issue the refund or dispatch the replacement and confirm by email.
06. Refund timing and method
Refunds are issued to the original payment method after the returned item has been received and inspected, which takes 7–14 business days. How quickly the money then appears depends on your bank or card issuer, which sits outside our control.
We refund the price you paid for the item. Original shipping charges are refunded only where the return results from our error.
07. Return postage
| Reason for return | Return postage | Original shipping refunded |
|---|---|---|
| We sent the wrong item | We cover it | Yes |
| Item arrived damaged or faulty | We cover it | Yes |
| Wrong size ordered by mistake | You cover it | No |
| Changed your mind | You cover it | No |
Who pays for return postage depends on why the item is going back.
08. Exchanges
Size exchanges are available on non-customised jerseys, subject to the size being in stock. Contact us with the size you need and we will hold it where we can before you post the original back. If the size is unavailable you may take a refund instead.
09. Faulty, damaged or incorrect items
If an item arrives damaged, faulty, or different from what you ordered, contact us at fanservice2026@outlook.com with your order number and a photograph. We will arrange a replacement or a refund, and you will not be asked to pay return postage. Please report it to us as soon as you can after the parcel arrives, with a photograph if the fault is visible.
10. Late or missing refunds
If we have confirmed a refund but it has not appeared, check your bank account and card statement first, then contact your bank — processing delays are common and sit outside our control. If it is still missing well after the refund processing time in section 06, email fanservice2026@outlook.com and we will investigate from our side.
11. Cancellations
You can cancel a standard order at any time before it is dispatched. Once a parcel is in transit you can still return it under section 02. Customised jerseys move into production shortly after ordering and cannot be cancelled once printing has begun.
12. Contact
For anything to do with returns or refunds, email fanservice2026@outlook.com.
